1. Returns Policy Overview
We want you to love your purchase from Lanai Lifestyle. If you are not entirely satisfied, we are here to help.
1.1 Return Period
You have 10 days from the date you receive your item to request a return.
1.2 Conditions for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
2. How to Initiate a Return
To start a return, follow these simple steps:
2.1 Contact Our Support
Please email us at Info@lanailifestyle.com with your order number and the reason for the return. Our team will send you a return authorization and instructions.
2.2 Ship the Product Back
Mail your return item to the address provided in our return instructions. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
3. Refunds & Exchanges
Once we receive and inspect your return, we will notify you of the approval status.
3.1 Refund Process
If approved, a credit will automatically be applied to your original method of payment within 5 business days.
3.2 Exchanges
If you need a different size or color, please follow the return process and place a new order for the desired item.
3.3 Late or Missing Refunds
If you haven’t received a refund after 7 days, please check with your bank or credit card company first, then contact us.
4. Non-Returnable Items
Certain items cannot be returned. Please check this list carefully before making a purchase.
4.1 Final Sale Items
Items marked "Final Sale" or purchased with a discount code of % or more are not eligible for return, exchange, or store credit.
4.2 Specific Product Categories
Gift cards, downloadable software, and certain health/personal care items are non-returnable.
5. Shipping Costs for Returns
5.1 Customer Responsibility
You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item).
5.2 Shipping Costs are Non-Refundable
Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Incorrect Items
Please inspect your order immediately upon reception.
6.1 Reporting Procedure
If your item is defective, damaged, or you received the wrong product, please contact us within 24 hours of delivery. We will evaluate the issue and make it right by providing a replacement or a full refund.
7. Contact Us
If you have any questions about our Returns Policy, please get in touch with us.
7.1 Customer Support Hours
Our support team is available Monday–Friday, 9 AM to 5 PM [Your Time Zone].
7.2 Get in Touch
Email: Info@lanailifestyle.com
Phone:772-773-1754