Laylo Lounger

A little background to get us started: Tenjam SHAYZ Lounger, with armrests, is the most comfortable in-pool lounger in the world. The armrests on the Shayz Lounger enhance the comfort and the ease of entering and existing the seat. However, the armrests also make Shayz 30% wider than most competitors loungers. All customers want to have the comfort of Shayz Lounger in their pool, but some don’t have a sun shelf that is large enough for the extra space the Shayz needs. We have Hotel & Resort Managers also wanting to be able to fit more Tenjam loungers into their swimming pools and a narrower version of Shayz is what they’ve been asking for. Our product design team went to work and developed the sleek Laylo Lounger.

Laylo is the best lounger standard width lounger for the tanning ledge (aka. sun shelf).

• Laylo is #1 in Comfort: a relaxed leg rest and a “social” (more upright) backrest angle that supports your full body from head to heels. This seating profile comfortably fits the entire family from kids to adults. This is the same ergonomic seat profile and contouring as the Tenjam Shayz Lounger, simply removing the armrests from the design.
• Laylo is #1 in Ease of Use: the open drain hole design throughout the base of Laylo allows for easy placement into the pool and quick and easy draining of the water in the lounger core for easy removal from the pool. If you have a safety cover or auto-cover, you’ll appreciate this. If you are a resort manager, you’ll appreciate the easy pool resets.
• Laylo is #1 in water depth variation: optional snap-in risers and optional pool weights can be purchased and easily added so Laylo can work in pool depths up to 18″. In March 2025 an 8″ riser set will be available for pool depth up to 22″ (with weights added).

You’ll notice Laylo is a 2-piece lounger. We include our patent-pending fasteners that we perfected with our Woosah Chair. We use three of these robust fasteners to connect the Laylo backrest to the Laylo leg rest. It will take less than 3 minutes to assemble, and no tools are needed. With this assembly system we have zero metal parts and no worries about corrosion & rust <–beware of metal components on some competitors’ in-pool products.

Optional 4″ Risers can be purchased when ordering Laylo and this allows Laylo to work in deeper water. See water depth information below. 8″ risers will be available in March for water depths up to 22″.

Optional coated lead weights can be purchased and easily added to the backrest and leg rest portions of Laylo to work in deeper water. See water depth information below. The ability to insert weight into Laylo allows Laylo to be the first in-pool lounger available that allows for full submersion of the leg rest on a in-pool lounger. If you have water depth between 12″ to 18″ you could add weight into Laylo so the leg rest is fully submerged.

Laylo Pool Depths. Information includes Optional 4″ Risers, and Optional Coated Lead Weights:

#SPL44100NR_ _: Laylo Lounger, No Risers

8” Water Depth: no additional weight needed, water filled core only.

9” Water Depth: one 4lb weight inserted in leg rest.

10″, 11″, & 12” Water Depth: Two 4lb weights must be inserted in leg rest.

13″ Water Depth: one 4lb weight inserted in backrest during assembly and two 4lb weights inserted into the leg rest to reduce lounger flotation. The leg rest is fully submerged.

14” Water Depth: at water depths greater than 13”, smaller & lighter people may feel they are floating above the lounger seating surface. You may need to experiment with adding weight to the backrest and leg rest portions of the lounger to reduce floating. In our testing at water depths greater than 13” it required one 4lb weight in the backrest portion of the lounger and three 4 lbs weights in the leg rest portion of the lounger to reduce lounger floatation

WARRANTIES:

Hard Plastic Session & Splash Series Products = 5 Year Limited Warranty
Aluminum Frame Picnic Tables & Reef Series = 5 Year Limited Warranty
Steel components have a 3 Year Limited Warranty and surface corrosion is not covered
Baja Series, 3D printed products = 3 Year Limited Warranty
Foam Cushions & Pillows = 1 Year Limited Warranty

Tenjam warranty is limited to defects in materials or workmanship. In the event of a warranty claim, Tenjam will determine acceptance, approval, and the appropriate remedy for repair, replacement, or prorated refund. Such repair, replacement, or prorated refund is the exclusive remedy available from Tenjam, and Tenjam is not responsible for damages of any kind in contract or in tort, including incidental and consequential damages resulting from any breach of warranty. In the event of a prorated refund only the purchase cost, excluding shipping, will be used when determining the refund amount. The Tenjam sell price of a product would be divided by the number of days in the warranty period. The unused portion of the product sell price within the remaining warranty period would be refunded. In no event shall Tenjam be liable for damages, including injury, or damages resulting from improper use or maintenance of the product. Except for the express warranties described herein, Tenjam specifically disclaims and excludes any and all express and implied warranties with regard to its goods and services, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Proof of purchase by the Original Purchaser is necessary for all warranty claims. The Tenjam warranty shall not be enlarged in scope or extended in duration and no obligation or liability shall arise by Tenjam’s repair, replacement, or prorated refund. Repairs and replacements will not extend the original product warranty term. Tenjam will pay freight costs for any approved warranty only within the first year and only within the contiguous U.S.A. Warranty excludes replacement parts like casters, rubber legs, & plastic glides that are designed to wear.

Actions that void this warranty and conditions not covered by this warranty include, but are not limited to, the following: Color fading; Damage including, but not limited to, punctures, cuts, markings, stains, scratches, nicks, and damaged caused by sharp and foreign objects; Standing or jumping on the product; Using products as a floatation device; Abnormal use, neglect, abuse, accident, vandalism, use of the products other than for the intended purpose of casual furniture, and acts of nature and God; Alterations to the products original shape, size, or color; Cleaning with non-approved cleaners or disinfectants; Exposure to temperatures greater than 140 degrees Fahrenheit or less than -15 degrees Fahrenheit; Exposure to any load exceeding the published load capacity for each individual product. Visible wear and dulling of the finish due to high traffic use is expected and not defective.

To the extent permitted by Law, the parties hereby agree to waive any provision of Law that conflicts with any provision hereof or renders any provision hereof ineffective or unenforceable in any respect.

If you have any questions or needs pertaining to our warranty, please call us at: 1-855-4TENJAM or email us at CustomerCare@tenjam.com

SHIPPING DAMAGE RESPONSIBILITY:  All shipments, including shipments pre-paid by Tenjam, are delivered to the transportation company in good condition, as evidenced by a clean Bill of Lading (BOL), at which time title passes onto the Purchaser along with all risk for loss or damage and Tenjam’s responsibility ends. A signed Bill of Lading is confirmation by the carrier that they have accepted responsibility for delivering the products in the condition in which they were received from Tenjam. Responsibility for damage occurring in-transit is the Purchaser’s as is making all claims. Upon delivery all visible freight damage to packaging or products must be noted on the BOL and the packages opened at once if the conditions of the cartons or crates appear compromised. All freight damage must be noted on the BOL that is signed by the Purchaser and given back to the freight carrier. If freight damage is noted on the BOL it is highly recommended that photos be taken of the packaging and product conditions where damage has been noted on the BOL. A copy of a BOL noting freight damage must be submitted to the freight carrier immediately and any delay in submitting the freight damage claim could result in a denial of the claim by the specific freight carrier. A receiving warehouse acts as agent for the Purchaser and is responsible for noting any damage and assist the Purchaser in filing a claim. A signed BOL indicates that the products were received in good condition unless otherwise noted on the BOL. In no circumstances is Tenjam responsible for freight damage and claims.

Tenjam cannot guarantee the arrival time of any shipment. Acknowledged ship dates and delivery dates are estimates only. Tenjam shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond its reasonable control including raw material or labor issues. In the event of any delay in Tenjam performance, due in whole or in part to any cause beyond Tenjam’s reasonable control, Tenjam shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Purchaser of any goods shall constitute a waiver by Purchaser of any claim for damages caused by any delay in delivery of Tenjam product.

MERCHANDISE RETURNS:  Returns will not be considered for any merchandise that is beyond 30 days from the ship date from Tenjam. No merchandise may be returned to Tenjam without proper Return Authorization Number (RAN) from customercare@tenjam.com. The RAN request to customercare@tenjam.com must include the dealer name, dealer order number, delivery address, the date the merchandise was received, confirmation the merchandise is in new condition (never used and no signs of use). If the request is directly from a consumer the consumer must provide their Tenjam dealer name, order number, customer address, date the merchandise was received, and confirmation that the merchandise has never been used and has no signs of use. If Tenjam issues a RAN the customer is responsible for the cost of shipping the merchandise back to Tenjam, 7794 Hastings Rd., Baxter, MN 56425. Once the merchandise is received by Tenjam it will be inspected and a refund will be issued to the selling dealer only if the merchandise is deemed to be in new condition and can be resold as new merchandise. The refund issued to the dealer will incur a 15% restocking fee that is calculated on the entire purchase price of the order. The “Restocking Fee” recovers a portion of the costs incurred by Tenjam for the original shipping cost, admin fees, the cost of repackaging the product in a new box and adding the product back into inventory.

Returning oversized merchandise is often frustrating for the customer because the shipping costs can be extremely expensive. In this case the customer should consider reselling the merchandise in their local market.

PRODUCT CARE:  Do not use harsh or abrasive chemicals or tools, stiff bristle brushes, or abrasive Sponges, etc. for cleaning.  Cleaning with mild soapy water and a soft microfiber towel is recommended when needed. Tenjam is not responsible for product damage caused by abrasive cleaning agents or tools not suitable for use on polyethylene and EVA foam.

Session and DuraFLEX Series products: It is the Purchasers responsibility to prevent liquid from entering the product core. In the event water or other liquids enter the core it will be necessary to drill 1/16” – 1/8” holes at the bottom corners of the polyethylene products and then tip the products so the water/liquids can drain from the product core. Purchaser may contact customercare@tenjam.com or 1(855) 4-TENJAM for further instruction.